MODULE 7 - CUSTOMER SERVICE AND ADAPTATION TO DIFFERENT CULTURES

Duration of the module

30 minutes

Objective of the module

Understanding Cultural Diversity in Customer Service / Using the right tools and technology for fast customer relations / Ability to communicate correctly with guests of all cultures / Ability to accurately and easily solve problems arising from communication and cultural differences

Content of the module

• Customer Support
• Attention to cultural diversity

Pre-test for the module

Click for details

Training

Final test for the module

Click for details

Additional Links

RuralTour Project Training Program CirriculumBest practice videosBest practices book